Privacy Policy

HomeWell collects limited information necessary to provide our home maintenance management services.

A. Personal Information

When you create an account or use our services, we may collect:

• Name
• Email address
• Property address
• Phone number (optional)
• Account login credentials

This information is used solely to provide account functionality and deliver services related to your home.

B. Home and Property Information

Users may voluntarily provide information about their home, such as:

• Home features and systems (roof, HVAC, plumbing, etc.)
• Maintenance history
• Appliance details
• Property characteristics
• Service records
• Seasonal maintenance data

This information allows HomeWell to generate maintenance plans, reminders, and home wellness insights.

C. Usage Information

We may automatically collect limited technical data including:

• Device type
• Browser type
• Pages visited
• Interaction with features
• Basic analytics data

This information helps us improve the functionality and performance of the platform.

HomeWell uses collected information to:

• Provide and maintain your account
• Generate home maintenance plans and reminders
• Coordinate maintenance tasks or service requests
• Improve platform functionality
• Provide customer support
• Communicate important service updates

HomeWell uses trusted third-party infrastructure providers to securely store application data.

User account information and associated data are stored using Supabase, a secure cloud-based database and backend service provider. Supabase implements modern security controls including encryption, access control, and infrastructure protections designed to safeguard stored information.

While no internet system can guarantee absolute security, we take reasonable measures to protect your data and work with reputable infrastructure providers to maintain strong security practices.

HomeWell limits the sharing of personal information.

We may share limited information in the following situations:

A. Service Coordination

If you request assistance from a contractor through the platform, we may share relevant information with that service provider, such as:

• Your name
• Property address
• Requested service details

This information is shared only to allow the requested work or quote to be completed.

B. Service Providers

We may use trusted third-party services to operate the platform, including:

• Database hosting
• Email delivery
• Analytics tools
• Infrastructure services

These providers only access information necessary to perform their services.

C. Legal Requirements

We may disclose information if required to comply with applicable laws or legal processes.

HomeWell may use non-personal property and maintenance data to improve our services, analytics, and platform features.

Examples include:

• Maintenance trend analysis
• System lifespan insights
• Service recommendations
• Regional maintenance patterns

When used for these purposes, data may be aggregated or anonymized, meaning it cannot reasonably be linked to a specific homeowner.

HomeWell does not use or distribute personally identifiable homeowner information for analytics or commercial purposes.

Users may:

• Update or correct account information
• Modify property data
• Request deletion of their account

If an account is deleted, associated personal information will be removed from active systems, subject to reasonable backup and legal retention requirements.

Requests may be made by contacting us using the information below.

HomeWell may use cookies or similar technologies to:

• Maintain login sessions
• Remember user preferences
• Analyze website usage

Users can control cookie settings through their browser preferences.

HomeWell services are intended for homeowners and adults. We do not knowingly collect personal information from individuals under the age of 13.

We may update this Privacy Policy from time to time to reflect improvements to our services or changes in legal requirements.

When updates occur, the “Last Updated” date will be revised. Continued use of the platform indicates acceptance of the updated policy.

If you have questions about this Privacy Policy or your data, you may contact us at: